Refund Policy
Last updated 2026-10-01
Memberships
You can cancel at any time; access continues until the end of the paid period. If you are not satisfied, request a refund within 7 days of your first membership payment and we will refund it in full. Renewals can be refunded within 48 hours if you did not install any premium skill during the new period.
One-time purchases
Request a refund within 7 days of purchase if the skill does not work as described on its page, for example if it fails to install or its output does not match the stated output contract. Tell us what went wrong so we can fix the skill.
Lifetime access
Lifetime purchases can be refunded within 14 days.
Generation costs
Spending on your prepaid generation key is handled by the gateway operator and is not refundable by SkillLoom, except where a platform error charged you incorrectly.
What happens after a refund
Access granted by the refunded payment is removed. Repeated refunds or chargebacks may lead us to decline future purchases.
How to request
Email [email protected] from your account email with the order date. Approved refunds are issued by our merchant of record to the original payment method, usually within 5 to 10 business days.